Cancellation & Refund Policy

Delivery, Cancellation and Refund

Reimbursements are not provided once an order has been finalized and fulfilled. If you wish to cancel a valid order before it is processed, you must reach out to our assistance team within sixty minutes of the transaction. The final decision regarding any reimbursement rests solely with the platform management.

Platform-related delays or minor technical interruptions during the processing of a request do not constitute valid grounds for a reimbursement claim.

Refunds will not be issued if inaccurate details or data entries were provided during the request. Members are responsible for verifying all information before selecting "Submit." Any corrections to incorrectly entered data must be reported to member support within one hour of the service initiation for consideration.

Refund on pro-rata basis may be considered for any delay in the activation of the subscription services.

You acknowledge that visual representations of products are intended for illustrative purposes, though we strive to provide services and features as described. Participants should use their judgment, and reimbursement will not be granted based on visual variations.

The refunds, if any, shall be processed after deduction of the transaction charges levied by the Bank and/or the Payment Gateway, to & fro cost of the shipping and/or courier charges (with regard to purchase of a product listed on the Website), customs duty (if levied) and/or any other charges that may have been incurred by the Website during processing and/or delivering the service, as applicable.

Payment Failures

If the payment interface or digital Hub is experiencing performance issues like "time-outs" or "processing errors," members should verify if their account was debited before attempting a second transaction.

• If debited: Do not pay twice; contact customer care immediately.
• If not debited: You may initiate a fresh transaction.

However, should a double transaction occur despite these safeguards for the same order, a full reimbursement of the extra payment will be processed without service fee deductions. The Hub will retain only the amount for the single intended transaction.

Order Acceptance and Cancellation

If there are orders that the Website is unable to accept, the Website at its sole discretion reserves the right to refuse or cancel any order for any reason whatsoever. Some situations may result in the order being cancelled including, without limitation, non-availability of the service, inaccuracy, or errors in pricing. If the User’s order is cancelled after charges have been paid, the said amount shall be refunded.